SAP CRM – Customer Relationship Management
SAP CRM Version 7.0
Duration: 30-35hrs
Course Content
Contact Us at:
Phone : +91-8500122107
Website :
www.apex-online-it-training.com
===============================================================
Training Highlights:
·
Real Time Instructor Led Live Online SAP Training using Strong
WebEx, GoToMeeting
Software.
·
SAP LIVE Server Access
·
SAP Certified Trainer
·
SAP Study Materials
·
SAP Training with Live Examples
·
SAP Practical after every major topic
·
SAP Tests and SAP FAQ s from interviews point of view with
Project Work
·
Resume Preparation
Solution Overview
(Introduction):
- Overview of
SAP ERP and SAP CRM
- Introduction
to SAP CRM
- Overview of
CRM 2007 Architecture
- Channel of
CRM
- CRM
Application
- Role in my
SAP CRM
SAP CRM Web User Interface (WEB UI)
- Architecture
of WEB UI
- UI Concept
& UI Component Concept
- Navigation
Bar & Business Roles
- UI
Configuration
- Personalization
- Additional
Features in Web UI
Page 1
( CR100)-- Base Customization/Master Data (SAP CRM7.0 &
SAP ECC 6.0)
·
CRM Business
Partner (BP)
ü
Creation of BP on Category
ü
Basic setting on Field grouping & No ranges
ü
BP Relationships
ü
BP Roles
ü
Mapping BP Classification
& Account Group from R3 à CRM
·
Organizational
Management
ü
Fundamentals of SAP CRM Org Structure
ü
Organizational Data determination
ü
Mapping Org Model & Enterprise Structure from R3 à CRM
·
Territory
Management
ü Hierarchy
Levels, Hierarchy ID
ü Assign employee to Hierarchy
·
Product Master
ü
CRM Product Types
ü
Creation of Hierarchies
& Categories
ü
Creation of Attributes
& Set Types
ü
Mapping Product Master & Material Master from
R3 à CRM
·
Transaction
Processing
ü
Transaction
Processing for Enquiry, Quotation & Order
ü
Customization of Transaction Types
ü
Assignment of Item Category Determination
ü
Mapping
Transaction Types & Sales doc Processing from R3 à CRM
·
Activity Management
ü Business Activity / Task
ü Activity Monitor
·
Partner Processing
ü Partner
determination Procedure
- Action
Profile
- Pricing
Fundamental (SAP CRM)
ü Configuration setting for Pricing Procedure
ü Pricing fundamentals (ECC 6.0)
ü Condition technique and pricing procedure
determination (ECC 6.0)
- CRM
Billing
ü CRM Billing Fundamental (ECC 6.0)
CR300 --- CRM SALES
- The Sales cycle
- Opportunity Management
- Copying control
- Process in Quotation and Order Management
- Quotation Management
- Order Management
- Special Functions in Quotation and Order Management
- Visit Planning
- Contract Management
- Status Management
- Transactions processing
- Partner processing
- Mapping Sales Transaction between SAP ERP à SAP CRM
CR600 --- CRM MARKETING
- Overview on SAP CRM Sales
- Marketing planning & Campaign management
- Marketing Calendar
- Marketing Analytics
- Segmentation of business partners
- Segment builder tool
- Personalized mail forms
- External list management
- Product Proposal
- Lead Management
CR700 ---
CRM SERVICES
- Overview of CRM Service
- Installed Base Management and Individual Objects
- Service Agreements and Service Contracts
- Service Plans
- Service Order Management
- Product Service Letters
- Complaints and Returns Management
- Warranty Claim Services
- Case Management
- Mapping Transaction from R3 à CRM
CR500 ---
CRM MIDDLEWARE
- CRM Middleware Overview
- Concepts of Middleware
- Administration Console
- Adapter Objects
- Initial Load, Delta Load
- BDocs and types of BDocs
- BDoc Modeler
- Data exchange between R/3 backend
- Monitoring and Error handling
WORKSHOP (Project Orientation Training)
- Overview of
Solution Manager
- ASAP
Methodology
- Project
Orientation – Business Blue Print
- Resume
Preparation
Contact Us at:
Phone : +91-8500122107
Website :
www.apex-online-it-training.com
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